Delivery and Returns

Delivery

Royal Mail Logo

Orders are generally dispatched within 2 working days after receipt of payment and are shipped via Royal Mail or myHermes depending on weight. We do not normally require a signature on delivery; if you require this option please contact us. Please be aware that the shipping time can be up to 5 days in the UK and can be a few weeks for overseas depending on customs; if your order is time-sensitive please ensure that you order well in advance of the required date.

MyHermes

Damage and Returns

Delivery fees include packing and your order will be packed securely to ensure its safe arrival. If your delivery is damaged on arrival you must notify us within 48 hours of receipt and provide a photograph of the damage so that we can take this up with the shipping company on your behalf. We are only able to offer any refunds for damaged shipments where the shipping company has admitted responsibility or liability for damage caused.

Returns are only accepted after the product being returned is received at our office in merchantable condition and in its original packaging. Return postage is at the customer’s expense unless the original shipment was damaged.